ZPlay Bet Privacy Policy

Before you provide a phone number, upload an identity document or request a withdrawal, you should understand how that information may be handled. ZPlay Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, activity and technical data to deliver services, protect accounts and meet applicable obligations. For privacy questions, use Contact Us.

This policy covers the website, mobile version, app, account services, sports and live betting, games, Keno, bonuses, payments, support channels and communications. It also applies to visitors and people who contact support without registering. “Personal data” means information that identifies you or can be linked to you; “processing” means collecting, using, storing, sharing or deleting it.

Who We Are

ZPlay Bet provides online betting and gaming services for eligible adult users in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions and regional restrictions. Consult About Us for operator identification and License & Regulation for regulatory information. Before submitting documents, verify the legal operator and current regulatory status, including the competent authority’s latest information. This policy does not itself establish licensing or government approval.

Information We Collect

The information needed depends on whether you browse, register, use betting products or request assistance. ZPlay Bet personal data may include:

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age-check results and information needed for customer due diligence, KYC requirements and fraud prevention. KYC means “Know Your Customer”: checks to establish who holds an account and whether they are eligible.
• Transaction data: deposits, withdrawals, payment-method details, balance history, payment authorization and bonus activity.
• Betting and gaming data: bets, odds, results, live betting activity, Keno entries and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communications: support messages, complaints, emails, chat logs and call information, including recordings where used with appropriate notice.
• Responsible gaming data: limits, self-exclusion requests, relevant risk indicators and account restrictions.

Collection should be limited to information necessary for lawful, security, operational and regulatory purposes. Do not send unrelated sensitive information or share your password with support.

How We Use Personal Data

We process information to create and manage accounts, confirm identity and age eligibility, protect login access, process deposits and withdrawals, and settle bets, winnings and bonuses. For example, a withdrawal review may compare account-holder information with payment records to check that funds are being requested by the correct person.

Betting account data also helps investigate suspicious betting patterns, duplicate accounts, payment abuse and bonus misuse. Technical records can help diagnose an interrupted live betting session or app error. Other purposes include improving services and support, resolving complaints, sending essential service notices and supporting responsible gaming controls.

Records may be used to meet applicable tax, accounting, anti-money-laundering (AML), licensing and regulatory duties. Marketing communications are sent only where permitted, with an available opt-out. Opting out of marketing does not stop essential payment or security messages.

Legal Basis / Lawful Reasons

Lawful reasons for processing depend on the activity and applicable requirements. These may include providing requested services, complying with legal obligations, protecting users and the platform, preventing fraud or resolving disputes. Consent is obtained where required. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing.

The operator must confirm the applicable legal grounds for each activity and explain them when requested. Consent should not be treated as a substitute for an independent legal obligation or eligibility requirement.

Cookies and Tracking

Cookies are small files stored on your browser or device; similar technologies can recognise sessions or device settings. They may keep you logged in, protect accounts, remember preferences, analyse traffic, improve performance and measure marketing where allowed. See the Cookie Policy for details and available choices.

Browser controls and app permissions differ. Restricting essential technologies may affect sign-in or account functions; optional tracking should remain subject to applicable consent requirements.

Data Sharing

ZPlay Bet does not sell personal data as a product. Necessary information may be shared with third-party service providers—external businesses supporting our services—including payment processors, identity-verification providers, hosting and cloud providers, analytics and security services, and customer support tools.

Professional advisers may need relevant records. Disclosure to regulators, law enforcement or courts may occur when legally required. Access should be limited to the stated purpose, with appropriate confidentiality, security and contractual controls. A payment provider may also process information under its own privacy notice.

International Transfers

Some providers may store or process ZPlay Bet player information outside Ethiopia. Any such transfer must follow applicable legal requirements and use suitable safeguards. The destination, purpose and protection arrangements should be assessed before transfer. You may ask support about overseas processing relevant to your information.

Data Storage and Retention

Information is retained only as long as necessary for account operation, financial records, legal obligations, dispute resolution, fraud prevention, responsible gaming and regulatory requirements. Retention depends on the record type and relevant duties; closing an account does not automatically erase every record.

When retention is no longer justified, information should be securely deleted or anonymised so it no longer identifies you. Ask about the retention criteria applicable to your records rather than assuming one period covers all data.

Security Measures

ZPlay Bet data protection requires reasonable technical and organisational measures. Depending on the system and risk, these include encryption where appropriate, restricted access, secure login controls, security monitoring, backups, fraud detection, staff confidentiality and internal handling procedures. No online service can guarantee complete protection.

For ZPlay Bet account security, use a unique password and access ZPlay Bet login through a verified official domain. Install an app or APK only from a verified official source, review permissions and avoid files sent through unsolicited messages. Report unfamiliar transactions or unexpected login alerts promptly.

User Rights

Under applicable data protection laws, you may have rights to access your information, correct inaccuracies, request deletion or restriction, object to certain processing, or receive information about its use. Legal, financial, security and regulatory recordkeeping duties may limit a request. Identity verification may be necessary to prevent disclosure to another person.

1. Step 1: Use the official support channel and identify your request as a ZPlay Bet privacy enquiry.
2. Step 2: Describe the records or correction involved; provide only the identification information reasonably requested.
3. Step 3: Keep the reference and response. Ask about the complaint-handling procedure if the outcome is unclear.

Available rights and response requirements depend on applicable law. You may also seek information about escalation to the competent authority where available.

Age Restrictions and Children’s Data

Services are intended only for eligible adults. ZPlay Bet must not knowingly collect information from underage users. If you believe a child has submitted information, contact support so it can investigate, restrict access and handle the records as required. Read the Age Restriction Policy for eligibility rules.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests and relevant risk indicators may be processed to support responsible betting measures and enforce restrictions. Some identifying records may need to remain after closure to help prevent a self-excluded person from reopening an account. See Responsible Gaming for available controls.

Terms, Bonuses, and Payments

This privacy policy in Ethiopia works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before depositing or claiming a bonus, check verification requirements, transaction limits, disclosed fees and withdrawal procedures.

When comparing mobile browser and app access, assess the functions actually available, permissions requested, steps required and support channels—not assumed differences in privacy. Processing time and document requirements should be checked in the current terms, not inferred from promotional messages.

Updates to This Policy

This policy may change when services, laws, security practices or processing activities change. Material changes should be communicated through appropriate service channels, with additional consent obtained where required. Review the current policy before providing new categories of information, and ask support to clarify any change affecting your records.